We want to notify to every customer that this is a new Qsee with new authorization, a different business strategy from the old Qsee, a new Qsee App for multiple Qsee products, and a well organized structure that includes its own R&D team to the production team. As the new owner of the trademark, we are proud to promote the brand Qsee once again with the latest technology for customers to have a better smart life.
2. Password
Forget my password of the device
If you haven't reset the password before, try entering the defaultadmin
password. Usually there are 3 default passwords, you can try eachof them:
blank password or "123456" or "admin".
How to reset the password
If you are logged into the admin account, you can reset the password in the setting.
If you fail to log in to the system by the default passwords, unfortunately we can't help you to retrieve the password since the new Qsee don't hold any servers or hardwares from the old Qsee.
3. APP
The old Q-See has closed its server and discontinued most of the apps and PC software, which affects all customers who relied on remote viewing. We are sorry about this. However, there are other ways to access the cameras.
Can I connect the old products to new Qsee APP
Unfortunately, the old cameras can't be connected to the new APP. Due to some technical barriers, it's hard for the new Qsee to maintain the old cameras. If the old APP is still valid, please keep using it. Thank you for understanding.
How to access remotely to the cameras
Generally, there are four ways.
①. APP for Mobile: Download the APP in your NVR/DVR. You can control your NVR/DVR remotely if the APP is still valid.
②. Web for PC: Turn on the DHCP in network setting then enter the device IP address in Web browser.
③. CMS for PC: Download the client software for old Qsee products, for example, QT View.
④. Map NVR/DR to the router: This is the most complex way. First you need to know the HTTP port and TCP port of your NVR/DVR. And the exact mapping operation depends on the UPnP function of your router.
I can't use the old Qsee APP, what should i do
If the APP is not valid any more, it is suggested to access your cameras via other ways listed above.
Or you can replace the old camera system with the latest one. You can control all the cameras easily in only one APP.
If you can't log in to the system, it is recommended to take the hard drive out and use professional software to read the data inside. Kindly note that you should not format the hard drive, otherwise the data will be lost and cannot be retrieved.
4. How to read the recordings
If you can log in to the system, you can backup the recordings via USB.
